Flexibility is the key in all aspects of business and your businesses computer support has to be the same. At Simplex IT we understand that your computer network is important to you and a core aspect of your business. We take into account that no business is the same and neither are their IT Support requirements.
Simplex IT will work with you to get to know your business and understand your support requirements. We can then tailor an IT Support agreement that best suits your business needs.
Some features a Simplex IT support contracts can include:
- From 9 to 5 through to 24/7/365 – Simplex IT are always available to provide IT Support for you and your computer system.
- Remote support, Telephone support, email support, and onsite support – Simplex IT have every area covered.
- Fully managed Helpdesk – Providing you with detailed analysis of the support calls you are logging.
- Points based system – You only pay for the IT Support you use rather than using per computer per month fees.
Simplex IT offer a range of IT support options that can be tailored to fit within your budget and still comply with your business needs. Our IT Support contracts will give your business piece of mind that your IT support issues can be dealt with effectively and efficiently.
Why use Simplex IT:-
- Pro-Active IT Support – We don’t just sit and wait for you to call, we monitor your system to make sure we are aware of any issues happening.
- Microsoft Small Business Specialists – We are specialists in the small business environment and have many years’ experience in providing IT support to a range of customers.
- Qualified Staff – Friendly, Trustworthy and Reliable are the main comments we get from our customers.
- 100% Positive feedback – Just see our testimonials.
- Points based IT Support contract – You only pay for the IT Support you use rather than using per computer per month fees.
- Guaranteed lowest cost IT Support in Bristol – If we are not cheaper then we will match your current price and provide a 10% discount
- Guaranteed 99% system uptime* – Your systems need to be online and available to you. We guarantee that they will be available.
The experience we have in IT Support has shown us that just providing support for a system is not enough. You have to know the system and constantly monitor servers and computers to ensure they are running at their optimum. Simplex IT have computer system monitoring tools in place which can be set to monitor your systems over the internet. This means that, usually, we know about computer related problems before you do. This enables us to log this issue and start working on it before it starts to affect your business.
We set the following computer monitoring and management systems in place in most IT support contracts:
- System Performance Management against agreed system thresholds – Making sure your servers and routers are running correctly and responding efficiently.
- Capacity Planning & Monitoring – Making sure your systems have the space to grow with your business.
- Anti-Virus monitoring – Ensuring your anti-virus solutions are correctly protected and up to date on your servers and computers. Setting up regular scans and email alerting.
- Backup Monitoring – You need a valid backup. Without it your business is at risk. We monitor your backups to ensure they have run correctly each night and fix any issues that may arise.